Contact Us
This page explains how to contact Best Online Casinos, what we can help with, and which problems we can't solve. We're an independent publisher of research-based guides about US online casinos. We don't run any casino, hold player accounts or handle money.
Fact-check date for this page: Sep 30, 2026. Always check a casino's own terms for current details.
What you can contact us about
We welcome messages on these topics:
- Corrections: an offer, payment method, withdrawal rule or state restriction that looks out of date or wrong on a page of ours.
- Review questions: how we reached a rating or why an operator sits where it does.
- Suggestions: new online casinos or features you'd like us to research.
- Business or media inquiries: partnerships, press and general questions about the site.
- Accessibility or site problems: anything that makes a page hard to read or use.
Look for the contact details or form in the site footer or menu. We don't publish other addresses or phone numbers here, so be cautious of anyone claiming to write for us from a different one.
What to include in your message
A clear message gets a faster and more useful reply.
- The page address or the name of the casino you're asking about.
- The exact sentence, figure or term you think is wrong.
- Where you found the newer information, such as the casino's own terms page, with the date you saw it.
- Your state, if the question is about availability, since rules differ across the US.
Please don't send passwords, full card numbers, Social Security numbers or copies of ID. We never need them.
What we can't help with
We're not the casino, so we can't see or change your account. That covers several common problems:
| Problem | Who to contact first |
|---|---|
| Delayed or held withdrawal | The casino's customer support, using its written process |
| Identity or source-of-funds verification requests | The casino's verification team, through your account |
| Bonus terms dispute (wagering, expiry, cashout limits) | The casino's support, quoting the terms you accepted |
| Unresolved complaint with a state-licensed operator | The gaming regulator in the state where you play |
| Gambling is causing you harm | Support services, covered below |
We can't promise to resolve disputes, recover funds or guarantee any outcome. We can point you toward the right channel and explain terms in plain language.
Before you file a complaint with a casino
- Save screenshots of the bonus terms, your transaction history and any messages.
- Write to support first and note the date and reference number of your ticket.
- Check whether the operator is licensed in your state. Accepting US customers is not the same as being authorized to serve them, and protections depend on state licensing.
- If support doesn't resolve it, use the operator's published complaints procedure, then the state regulator.
How we handle corrections and reviews
Our pages cover casinos including Raging Bull, Magician Bet and Slots of Vegas. We research each operator's published terms, licensing information and payment details. We haven't tested accounts or withdrawals ourselves, and we separate confirmed information from casino advertising. Commission may be earned when readers use some links, but it doesn't buy ranking position. If you believe a rating or statement is unfair, tell us and we'll review it against the evidence.
For more on who we are and how we work, read About Us. For the rules governing use of this site, see our Terms and Conditions.
If gambling is affecting you
Gambling should be entertainment, never a way to earn income or fix money problems. You must be 21 or older in most states to play. If you're worried about your play, our Responsible Gambling page explains deposit and loss limits, self-exclusion and blocking software.
In the US, the National Problem Gambling Helpline offers free, confidential help at 1-800-GAMBLER (1-800-426-2537), with call, text and chat options. If you feel in immediate danger, call 911.
Response times and privacy
We read every message, but we can't promise a reply time, and we don't answer questions that ask for personal account help. We use your details only to respond to you. Please keep your message free of sensitive financial information.